We understand that life sometimes presents expected and unexpected challenges and changes. To make your experience with us as smooth as possible for both you and the Riverdale Y, we have the following policy regarding membership billing, holds, and cancellations:
What are the billing details for monthly and annual memberships?
Monthly Memberships: Monthly memberships are automatically charged to EFT (bank) account or credit card on file. The fees are charged on the 1st or the 15th of each month based on what you elected at signup. Monthly memberships are continuous and will be charged every month until canceled by the member via writing to Membership Services. Monthly memberships always renew on the 1st of the month and end on the last day of the month, even when drafted on the 15th of the month.
Annual Memberships: Annual membership fees are charged on the 1st of the month on the anniversary of your renewal. A prorated monthly rate will be charged if you join after the 1st of the month. For example, if you join January 15th, you will be charged for January 15-31 at a prorated amount and then your annual membership would begin on February 1. Please know annual memberships are non-refundable and non-transferrable. Annual memberships can be canceled only at the end of the membership year. If a member cancels before that year is up, remaining months will not be reimbursed.
I want to keep my membership, but I want to put it on hold. Can I do that?
Yes! If you need to temporarily suspend your membership, we offer options to hold. You can request a hold up to a maximum of six (6) consecutive months. Holds can only be allowed once per rolling twelve-month period. During this period, your membership benefits, including access to our facilities and services, and member program discounts will be paused.
We require a 30-day notice to process hold requests, allowing time to make the necessary adjustments to your account. Your request must be submitted to the member services team in writing or via email at membership@riverdaley.org. A $10 per month hold fee will be applied. To waive the fee for medical reasons, an official doctor’s note will be required. Membership holds begin only on the first of the month. Hold months will be added to the end of an annual membership.
I want to cancel my membership, how do I cancel?
We understand that circumstances may change, and we respect your decision to cancel your membership. Requests to cancel membership must be submitted in writing or via email at membership@riverdaley.org to the membership services team with at least 30 days prior notice.
If you cancel your membership for any reason and you decide to rejoin within 60 days there will be no additional fees to reinstate your membership. After 60 days, an initiation fee is charged to reinstate membership.
We encourage open communication, so if you are facing financial challenges or other issues, please reach out to our membership services team. We are committed to trying to find solutions that work for both parties whenever possible.
What happens if my payment is declined?
If your credit card payment declines two or more times in a 12-month period (January-December), you will be charged a $35 Returned Payment fee.
I have more questions, how can I get answers?
Still have more questions about our policies or membership? Please contact our membership services team at membership@riverdaley.org. We are here to assist you and aim to make your experience with Riverdale Y is positive.
